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Heidi Harder, MBA, has a diverse work experience spanning over several industries. Heidi is currently working at NinjaCat as a Customer Success Manager & Product Ambassador. Prior to that, they held the position of Director of Digital Product at McClatchy, where they were responsible for integrating operations with third-party digital product partnerships and managing partnerships against performance expectations. Before joining McClatchy, Heidi served as Director of Operations at Implementix, where they oversaw operational activities. In their role as Senior Operations Manager at SmartReach Digital, Heidi was responsible for hiring, training, and managing the Operations Team, overseeing order fulfillment for all digital products. Earlier in their career, they worked at Surge Innovations as an Operations Program Manager, where they spearheaded unique online augmented reality games and managed multi-million dollar budgets for Quick Service Restaurant promotional programs. Heidi also worked as an Operations Coordinator at Surge Innovations, coordinating packaging and overseeing pricing documentation. Heidi gained valuable legislative and administrative experience as a Congressional Intern at the U.S. House of Representatives. Moreover, Heidi showcased their entrepreneurial skills by developing a new business-to-consumer branch of KI Industries as a Project Manager/Entrepreneur, where they handled various aspects such as business planning, marketing, and product sales strategy.

Heidi Harder, MBA, holds a Bachelor of Arts (BA) degree in Economics, which they obtained from DePauw University in the years 2005 to 2009. Subsequently, they pursued their Master of Business Administration (MBA) degree with a focus on Operations Management at Loyola University Chicago from 2011 to 2014. In addition to their formal education, Heidi has acquired several certifications to enhance their professional skills. These certifications include Customer Success Manager from Startdeliver, Understanding and Prioritizing Data Privacy, Sales Operations, Unconscious Bias, and Building Resilience, all obtained through LinkedIn.