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Narendra Singh Shekhawat is a seasoned professional with extensive experience in customer care and operations management. Currently serving as a Senior Manager at Concentrix Services India Private Limited since March 2021, Narendra has previously held roles such as Operations Manager and Sr. Team Leader Sales Operations at Convergys, where responsibilities included coaching and mentoring teams to achieve optimal performance. Earlier in the career, Narendra worked at Concentrix as Manager II and Manager of Sales Operations. Educational qualifications include a Master of Business Administration in Human Resources Management and Services from Sikkim Manipal University and higher secondary education from Kendriya Vidyalaya.