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Rafael Lima is an experienced IT professional specializing in Business Intelligence and technical support, currently serving as an Analista de BI at NG7 Consultoria since March 2020. Previously, Rafael worked as an Analista de suporte at Freire Informática from February 2015 to March 2020 and at Hotel Bahia Plaza from September 2012 to January 2014, where responsibilities included ERP support, Active Directory administration, and network configuration and maintenance. Early career experience includes a role as an Analista de suporte at Projeto TAMAR from June 2009 to September 2012, focusing on similar IT support tasks. Rafael holds a Technologist degree in Analysis and Development of Systems from Fundação Visconde de Caíru (2019-2021).