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Deontai Ladd's work experience includes holding various management positions at NFC Amenity Management and a leadership role at Valet Living.

At NFC Amenity Management, Deontai served as the Area Director of Operations and later as the Interim Area Director of Operations. In both roles, they ensured the efficiency of concierge operations, maintained client satisfaction, and trained and supervised team members. Deontai also prioritized emergency response preparedness and payroll compliance. Additionally, Deontai managed a wide network of offerings to clients and covered shifts to meet staffing requirements.

Before joining NFC Amenity Management, Deontai worked as the Concierge Director at the same company, overseeing all concierge operations and ensuring client satisfaction.

Prior to their time at NFC Amenity Management, Deontai served as a Lead Concierge at Valet Living.

Overall, Deontai has gained extensive experience in managing concierge operations, maintaining client satisfaction, and mentoring team members.

Deontai Ladd obtained a Bachelor of Science degree in Psychology from Florida A&M University between 2009 and 2014.