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Esteban Fabián Hernández Moreno is a seasoned professional in guest experience and customer service, currently serving as Guest Experience Manager at NexusTours since February 2024. Previously, Esteban held roles at NexusTours as Booking Center Coordinator from December 2018 to July 2020 and worked as a Customer Service & Solution Specialist at Infinity Luxury Travel in November 2018. Esteban's experience also includes a tenure as Customer Success Manager at QuestionPro Latinoamérica, where responsibilities encompassed team training and client retention. Earlier roles involved customer support and sales at QuestionPro and INGEENIO, focusing on client onboarding and market research. Esteban holds a degree in Marketing and International Business from Universidad Autónoma de Yucatán and has furthered education through an academic exchange at North Island College, earning a Global Business Degree.