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LeeAnn McCoy-Tomlin has extensive work experience in customer success management and business consulting. LeeAnn is currently working as a Senior Customer Success Manager at Nexthink. Prior to this role, they worked at Pinnacle Financial Partners where they launched and led the Small Business Client Service Center, providing support to small business clients and managing various operational projects. LeeAnn also worked at Convergys as a Global Director Account Management, where they developed and implemented business partnership strategies for strategic accounts in the consumer retail and travel industries. Additionally, they have worked as an Independent Consultant, providing consulting services related to call center operations and technology to international clients. LeeAnn has also held leadership roles at TRG Customer Solutions, PRC (An Alorica Company), eTelecare Global Solutions, Shared Insights, Telvista, and Staffmark, where they gained experience in sales, business development, and client services. Overall, LeeAnn has a diverse background in managing client relationships, driving sales growth, and leading operational projects.

LeeAnn McCoy-Tomlin has a Bachelor of Arts (BA) degree in Human Relations from Trevecca Nazarene University, which they obtained from 1993 to 1995. LeeAnn then pursued further education and completed a program in Project Management at Villanova University from 2012 to 2013. In addition, they attended Vanderbilt University from 1995 to 1997 and obtained a degree in Southeastern School of Banking with a focus on Owen School of Management.

Apart from their formal education, LeeAnn McCoy-Tomlin has also obtained various certifications. LeeAnn received certifications in DEX Optimization with Nexthink, Application Experience Management, Nexthink Content Management, and Nexthink Infinity Fundamentals from Nexthink in 2023. Prior to this, they obtained certifications in Leading Yourself and Strategic Partnerships from LinkedIn in October 2020.