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Shweta Sood has a diverse work experience spanning over two decades. Shweta is currently serving as a Program Manager Global Quality & Customer Experience at Nextdoor since 2021. Prior to this, they worked at Uber as a Program Manager Global Strategy and Design in 2020. From 2016 to 2019, Shweta held the role of Service Delivery Lead / Product Support & Operations Manager at Google. Before that, they worked as a Consumer Support Program Manager at Thermo Fisher Scientific from 2015 to 2017. In 2014, they worked as a Quality Specialist at Google. Earlier in their career, Shweta worked as an Employee Information Center Manager at NHS Human Services from 2011 to 2012 and as an Associate Manager Customer Service at Hibu from 2010 to 2011. Shweta also served as an Operations Program Manager at Dell from 2004 to 2008 and gained experience as a Subject Matter Expert at American Express from 2002 to 2004.

Shweta Sood holds a Master's in Business Administration with a focus in Business Administration and Management, General from Symbiosis. Shweta also obtained a Bachelor of Arts degree from Himachal Pradesh University. Additionally, they have studied Hospitality Management at the Institute of Hotel Management. The exact start and end years for each degree are not provided.