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Cory Sterin is an experienced Customer Engagement professional with a strong background in driving customer success and enhancing client experiences. At Bonterra, Cory serves as the Customer Engagement Team Lead, focusing on scalable customer experiences, and previously held roles as Customer Success Team Lead and Customer Success Manager. Under Cory's leadership, teams consistently exceeded KPIs and maintained high CSAT scores. Cory successfully onboarded over 1,300 nonprofit organizations, contributing significantly to subscription renewals totaling over $2.5 million in ARR. Prior experience at Scripted and Meltwater involved increasing revenue and minimizing churn through strategic client management and best practice implementation. Cory holds Bachelor's degrees in Management and Marketing from the University of Maryland and Marketing, Health & Industries from Bentley University.