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Rogelio Salgado has vast experience in IT support roles, working for various companies such as NEORIS, Hexaware Technologies, Atos, Xerox, ACS, and more. Rogelio has provided phone, mail, chat support, password resets, remote support, ticket creation, and escalation services for different clients and projects. Rogelio has also been involved in hardware and software problem-solving, preventive maintenance, and technical support across various industries and locations. Rogelio's skills include conflict resolution, root cause analysis, change management, and vendor engagement to ensure mission-critical production environments run smoothly.