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Joe Norman has a strong background in managing and developing customer success services, particularly in the area of Salesforce. Joe has held various roles in different companies, including Neocol as Vice President of Managed Services, Tercera.io as an Advisor, Black Diamond Advisory as Director of Business Development, and IBM as Practice Lead for Salesforce Customer Success. Prior to that, they had a long tenure at 7Summits, an IBM Company, where they served as Vice President of Customer Success Services and Director of Salesforce Customer Success Services. Joe also gained experience at Appirio as Director of Salesforce Managed Services and Customer Engagement Manager, and at Gulfstream Aerospace as an IT Applications Developer. Joe'searly career involved working at Aprimo as a Senior Consultant in both Extended Services and Aprimo Services. Overall, Joe Norman's work experience showcases their expertise in managing customer success, developing business strategies, and implementing Salesforce solutions.

Joe Norman earned a Bachelor's degree in Computer Information Systems from Indiana University - Kelley School of Business, completing their studies from 2002 to 2006. In addition to their degree, Joe has also obtained various certifications from Salesforce, including certifications in business analysis, user experience design, education cloud consulting, field service lightning consulting, nonprofit cloud consulting, community cloud consulting, platform app building, platform development, and sales and service cloud consulting, all obtained between 2014 and 2022.