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Michael Junek is currently working as a Senior Infrastructure Engineer at nbn® Australia, with a focus on Data Centres, Voice, and Monitoring. Michael has experience in managing and monitoring data centre rack infrastructure, contact centre platforms, and telephony solutions. In the past, Michael has also worked as a Senior IT Engineer at MST Global and as a Systems Administrator at Junek & Junek Pty Limited. Michael's expertise includes design, implementation, and management of contact centre technology and IT infrastructure. Michael is highly skilled in areas such as Genesys CIM, Cisco UCM, Microsoft Exchange, and network administration. Additionally, Michael has a Certificate III in Live Production, Theatre, and Events from Staging Connections.