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Eric Albuja is a seasoned professional in the travel and customer service industry, currently serving as Senior Manager of Global Operations & Service at Navan since May 2018. Previous roles at Navan include Manager of Enterprise Travel Experience and Customer Support Team Lead, where Eric provided leadership, coaching, and developed employee skills, while also assisting clients with travel-related inquiries and reservations. Prior experience includes key positions at Ascendium Group as an Operations Manager/Airline Consultant, where Eric demonstrated expertise in airport operations and call center processes, and at Hilton Worldwide as a Customer Care Coordinator, recognized for outstanding customer service. Eric's career began at American Airlines as a Customer Service Manager, leading initiatives to enhance customer experience. Eric holds a degree from Dowling College.