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Kelly Spence is an experienced customer care and customer experience professional with a strong background in managing and developing teams across various industries. Currently serving as Senior Manager Customer Care at Native Shoes since August 2021, Kelly previously held the position of Customer Experience Manager at Viva Naturals, where responsibilities included setting and achieving annual team goals. Prior experience includes roles at Aritzia as Manager of Customer Care, where Kelly opened and expanded the Toronto office, leading a substantial team, and as Store Manager at Luuup, focusing on customer service strategy and relations. Additional experience includes management positions at Seveneighty and Banana Republic, complemented by educational qualifications in Urban Studies from Concordia University and a certificate in Human Resources Management from The G. Raymond Chang School of Continuing Education at Toronto Metropolitan University.