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Erik Baron, CSM, is a Senior Analyst specializing in Process and Performance Improvement at National Grid since August 2023. Prior experience includes serving as a Business Analyst for Indeed.com, where responsibilities involved designing onboarding programs for over 1,000 new hires annually and managing a catalog of standard operating procedures. As a V.P. Senior Business Analyst/Project Manager at Citi, Erik provided project management oversight and employed various project delivery methods, including Agile. Previous roles at Bank of America as Associate Vice President in Business Analytics focused on data analysis and performance oversight of databases. Erik began a career in customer service as a Financial Services Representative at TD, ensuring high-quality customer interactions. Erik holds a Bachelor of Arts in Hotel, Motel, and Restaurant Management from The Culinary Institute of America.