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Dilena Starr is an accomplished professional with extensive experience in leadership and operations within the energy sector, currently serving as Director in the Office of the President at National Grid since May 2006. In this role, Dilena aligns IT functions with corporate goals and enhances performance management across the organization. Prior positions include Lead Process Manager for Customer Experience Transformation, where Dilena implemented evidence-based initiatives to improve operational efficiency, and Senior Marketing Analyst, focusing on high-impact marketing strategies for residential energy efficiency in Massachusetts and Rhode Island. Dilena's career began in diverse roles ranging from Tax Professional at HR Block to Assistant Manager at Cafe La France, demonstrating a solid foundation in customer service and business management. Educational qualifications include an MBA and MS from Bentley University and a Certificate of Business Excellence in High Impact Leadership from the University of California, Berkeley.