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Chris Swanston is an experienced service delivery and operations manager with a strong background in leading teams across various sectors. Currently serving as Engagement Team Manager at Nasstar since September 2022, Chris orchestrates a team of eight Service Delivery Managers, implementing innovative strategies to enhance efficiency. Previous roles include Service Delivery Manager at Heyllo! and Ocado Group, where Chris focused on customer satisfaction and process improvements. Chris has also held leadership positions at Pentland Brands, Hla Services Limited, and the Revenue and Customs Digital Technology Services, demonstrating a consistent commitment to exceptional service delivery and operational effectiveness throughout a diverse career.