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Jenn Rafael has a diverse work experience in communications, marketing, project management, and journalism. Jenn is currently the Director of Communications and Marketing at NARFE, where they are responsible for website conversion and email platform migration, as well as managing relationships with external teams and overseeing the distribution of newsletters and print magazine. Prior to this, Jenn worked as the Senior Director of Digital Project Management at Sightline Media Group, where they directed developer activities, tracked project deliverables, and provided training and support. Jenn also held the position of Director/Content Tech & Ops and News Editor at Sightline Media Group, where they led development activities, managed budgets, and mentored team members. Other notable roles include Copy Chief at Navy Times and Presentation Editor/Assistant News Editor at Press & Sun-Bulletin. Jenn began their career as a Copy Editing Intern at The Courier News and held various roles at The Saratogian and The Daily Orange. Overall, they have a wealth of experience in managing projects, leading teams, and delivering high-quality content in both print and digital media.

Jenn Rafael attended Syracuse University from 1990 to 1994, where they obtained a Bachelor of Arts (BA) degree in political science and women's studies. They also participated in the Washington Semester program at American University in 1992. Additionally, Jenn has a certification in Social Marketing from Hootsuite, but no information was provided regarding when and where it was obtained.