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Jessica Coen has a strong background in operations and management. Jessica worked as the Director of Customer Experience at Naked Prosthetics starting in 2018. Prior to that, they were the Vice President of Quality and Training at Conduent from 2017 to 2018, where they oversaw quality and training measures across various locations. Jessica also held the position of Division Vice President at Xerox from 2015 to 2017, where they managed operations and generated revenue. Before that, they worked at ACS, a Xerox Company, where they held the roles of General Manager and Assistant General Manager, overseeing call center operations and managing a large team.

Jessica Coen earned an Associate's degree in General Studies from South Puget Sound Community College in 2002. Jessica also obtained additional certifications in "Developing Executive Presence" and "Lean Six Sigma Foundations" from LinkedIn in April 2018.