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Monica Brady is an experienced professional currently serving as the Manager of Documentation and Customer Outreach at Paradigm, where responsibilities include enhancing training and documentation processes for Digital Tools. Previously, Monica held multiple leadership roles at Photofy, including Director of Customer Experience and Customer Support & Training, focusing on providing enterprise customers with essential tools and information. Monica has a diverse background, including freelance writing and photography for GateHouse Media and serving as County Program Coordinator at YMCA of Southeastern NC. Additionally, Monica has been involved in various capacities within non-profits and small businesses, showcasing expertise in customer experience, social media marketing, and administrative support. Monica is pursuing a Bachelor of Business Administration at Western Carolina University.