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Siva Pusa is an experienced professional in customer success and business analysis, currently serving as Senior Vice President of Customer Success at Kore.ai since May 2018. Prior to this role, Siva held positions including Senior Director at Kony, Inc., where responsibilities included managing strategic accounts and overseeing service delivery, and Senior Business Analyst at Lera Technologies and MerrionIT, focusing on project management and business process improvement. Siva began the career as a Business Analyst at Iridium Interactive Limited and gained foundational experience as a Research Associate at ICFAI. Siva holds a Bachelor of Engineering in Electronics and Communication from Osmania University, completed in 2000.