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Nigel Hay is an accomplished professional with extensive experience in quality assurance, learning and development, and operations management. Currently serving as Director of Conveyancing, Account Management, and Resolutions at Muve, Nigel previously held various leadership roles at Muve Colombo, including Director of Quality Assurance and General Manager of People and Professional Development. Nigel's expertise encompasses strategic oversight of HR and learning services, operational excellence in the travel and hospitality sectors, and consultancy in HR and L&D. With a Master's degree in HR and Marketing from Sikkim Manipal Institute of Technology, Nigel has a proven track record in enhancing customer experience, driving quality standards, and leading operational improvements across multiple industries.