ÂÜÀòÂÒÂ×

Louise Mirallié is the current Head of Operations at Murfy. Prior to this, they were the Head of Operational Strategy & Transformation at finfrog, a mobile micro-loan company in France. There, they scaled operations by automating manual tasks, optimising processes and recruiting 4 FTEs. Louise also led the data scientist team to improve machine learning models’ performance and created a new framework to analyse loan applications, reducing the time spent by loan application by 10%. In addition, they reduced the number of customer tickets per euro sold in 1 year by 70% by setting up customised tools and improving operational processes.

Before their time at finfrog, Louise was an Associate Consultant at Credo Business Consulting (now operating as Teneo Consulting) for 1 year and 7 months. Prior to that, they were an Associate Intern at The Boston Consulting Group for 7 months and an Assistant Project Manager at Bouygues Bâtiment Ile-de-France for 6 months.

Louise started their career as a Worker at Groupe SEB for 2 months.

Louise Mirallié studied Industrial Systems, Manufacture and Management at the University of Cambridge, where they earned their Master of Philosophy (M.Phil.) in 2016. During their time at Cambridge, Louise was a member of the Cambridge Union Society and participated in the ISMM postgraduate programme, which included company visits, consulting projects, and a study tour in India. Louise's thesis was on Successful Digital Service Business Models, and they designed a typology to describe the business models in digital services and identify key success factors.

The team of Louise Mirallié, Head of Operations, is composed of Adrien Agnel, Manon Waterloos, Elise Cuypers, Aurelie Fircowicz, Benjamin Blanchard, and Jérémy Lévêque.