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James Rader has extensive work experience in various leadership roles within the contact center industry. James started their career in 1995 as a Floor Supervisor at Penn, Schoen, and Berland, before moving on to roles at Medical Telecommunications and Direct Answers, LLC, where they gained experience as a Call Center Supervisor and Assistant Director of Operations, respectively. In 2005, they joined CDG Management and the California Organization of Police and Sheriffs as a Call Center Manager. James then worked at Sound Telecom as an Operations Manager from 2006 to 2012. From there, they became the Customer Service Manager at Triangle Communications in 2012. Currently, James holds the Director of Operations position at Plain Green, LLC, where they have also served as a Director of Contact Centers.

James Rader attended the University of Phoenix from 2010 to 2012, where they obtained an Associate of Arts (AA) degree in Business Management. Prior to that, from 1978 to 1980, they studied at Lewis University with a focus on Pre Med. In addition to their formal education, James has also obtained additional certifications. In 2015, they completed a Call Center Management certification at BenchmarkPortal, and in 2017, they obtained a Basic Customer Service Quiz certification from LiveChat.