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Carol Law is currently the Lead, Customer Care at Mox Bank. Prior to this, Carol held various managerial roles in companies such as Cigna Hong Kong, Hang Seng Bank, MSIG Insurance Hong Kong Limited, and Bupa. Carol has a Bachelor's degree in Finance and Financial Management Services from Edinburgh Napier University. Throughout Carol's career, Carol has consistently led teams to provide exceptional customer service, achieve sales targets, and win awards for team performance. Carol has a proven track record of enhancing customer experience and service quality in the banking and insurance industry.