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Tera H. has a diverse work experience in various companies. Tera started working at T-Mobile in 2010 as a Customer Relations Associate, where they responded to highly escalated customer issues and provided comprehensive resolutions. In 2015, they moved to Apple Inc. and worked as a Senior Advisor, handling escalated customer service complaints and technical issues for various Apple products. Tera also guided Tier 1 Advisors and took ownership of customer chats. Tera H. currently works at Eastern Bank as a Digital Channels Specialist since 2019.

Tera H. obtained an Associate's degree in Business Administration and Management, General from Holyoke Community College. After that, they attended UCLA and completed their Bachelor's degree in Communication and Media Studies in 2018.