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LaRence Crowder is an experienced professional currently serving as the Team Lead of Employee Technology at Morningstar since November 2020. In this role, LaRence handles ticket management to support employees, oversees hardware and software refreshes every three months, and maintains open communication with other team leads and managers. This position also involves daily meetings with team members and providing exceptional customer service through face-to-face interactions, email, and Microsoft Teams. Previously, LaRence worked as a Customer Service Representative at Peoples Bank SB from December 2016 to December 2018, where responsibilities included greeting customers with a friendly demeanor and executing various transactions such as deposits and withdrawals.