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Billy Andrew Platon is an IT Senior Supporter at Monjasa since November 2021, bringing a wealth of experience in IT support and administration. Previously, Billy served as a Senior IT Service Desk Engineer at Al Tayer Group from July 2014 to October 2021, where responsibilities included managing Office 365, Exchange, Active Directory, and providing first-level technical support to over 10,000 users across the UAE/GCC. Earlier roles included Systems Engineer at Seven Seas Computers, providing L2 support at Mashreq Bank, and IT Assistant at Anchor Land Holdings Inc., where Billy focused on hardware and software troubleshooting, network security, and infrastructure maintenance. Billy holds a Bachelor of Science in Information Technology from the First Asia Institute of Technology and Humanities.