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D'Ann Kovic has extensive experience in IT support and operations, currently serving as a Technical Team Lead and Lead IT Support Specialist at Office Depot, where responsibilities include project tracking and hardware support for North American infrastructure. With prior roles as a Senior Operations Analyst and Operations Analyst focused on local project management and on-site support for server and desktop upgrades, D'Ann also has a background in network engineering. D'Ann's career began at Wilson Business Products as an Administrative Assistant, assisting with bid proposals and billing processes, and earlier experience includes inventory control at D'Col Aviation. D'Ann holds a BA/BBA in Business Administration with a focus on Management from the University of Texas at Tyler.