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Cindy L. is a seasoned professional in product training and support with extensive experience in customer engagement and relationship building. Currently serving as a Senior Product Training & Support Specialist at Global Relay since May 2021, Cindy collaborates with stakeholders to deliver customized training solutions tailored to the needs of highly regulated industries. Prior to this, Cindy worked at TELUS from August 2013 to July 2020 as a Client Support Facilitator, consistently exceeding productivity targets while ensuring high client satisfaction levels. Earlier experience includes a role at Bell as a Client Support Facilitator and Senior Sales Consultant, where Cindy demonstrated a strong ability to drive sales and foster client relationships. Cindy holds certificates in User Experience Design and User Interface Design from CareerFoundry and a Bachelor of Science in Biochemistry from the University of Toronto.