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Manuela M. has extensive experience in customer service and technical operations, primarily with Adevinta and ebay Classifieds since 2005. Currently serving as CS Vendor Operations Manager, Manuela has led teams focused on customer feedback, project management, and technical services. Key accomplishments include improving communication strategies, establishing efficient processes for bug reporting and employee engagement, and providing training for customer feedback teams. Prior experience includes content management for Deutsche Telekom's music download project. Manuela possesses strong collaboration skills, having worked alongside software engineers, data analysts, and project managers to enhance customer service operations and technical support.