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Mark Borzenko is an accomplished IT Customer Support Manager and Content Manager at Mixilab since December 2019, where notable achievements include enhancing customer satisfaction through efficient query resolution via Zendesk and developing a repository of scripts to improve response efficiency. Prior experience includes a role as a Customer Service Representative at Home Alliance, focusing on empathetic and professional management of client calls and accurate CRM tracking. Mark Borzenko is pursuing dual Master's degrees in Business Administration with a focus on Organisational Transformations at Abertay University and Simon Kuznets Kharkiv National University of Economics, following a Bachelor's degree in Entrepreneurship, Trade, and Stock Exchange from Simon Kuznets Kharkiv National University of Economics. Additional educational background includes participation in the Future Leaders Exchange Program and graduation from Watertown High School in New York.