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Ahilan Vivekanandan is an experienced professional in strategic account management and client services, currently serving as SBU Head and Head of Strategic Accounts and Client Services at Mitra Innovation since January 2022. Prior to this role, Ahilan held various senior positions at Virtusa from January 2014 to January 2022, including Senior Director for APAC & Europe and Director for Diversified sectors. Ahilan's career also includes roles at airtel and Bharti Airtel Lanka, specializing in service experience and contact management. Additionally, experience at HSBC Global Resourcing spanned operations management. Ahilan holds an MBA from Edith Cowan University and is affiliated with The Chartered Institute of Marketing.