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Luiz Costa is a Senior Technical Support Engineer at Mitek Systems since August 2020, specializing in the analysis of complex technical and application-related issues, utilizing web service technologies such as REST/JSON and XML/SOAP. Previously, Luiz worked at Computacenter for a decade in roles including Level 2 IT Analyst Tier 3 and Second Line IT Analyst, where responsibilities included incident management, end-user support for various operating systems and devices, coaching Level 1 analysts, and contributing to a migration project for Office365. Earlier experience as a Customer Service Representative at Mindpearl involved assisting customers for Vueling airlines. Luiz is pursuing a Bachelor's degree in Computer Science from Universidade Católica de Goiás in Brazil.