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Jandra A. has a diverse work experience spanning over several years. They started their career as a Junior System Administrator at SM Retail in 2014. They then transitioned to various roles at HP, including Service Desk Analyst, Major Incident Manager, and Team Lead for Service Desk and Service Management from 2015 to 2019. At Tata Consultancy Services, Jandra held the positions of Service Desk Engineer and Service Desk Management Lead, where they oversaw a team of analysts and handled knowledge transition between the client and TCS. Currently, Jandra is working at Metrolinx as a Service Desk Team Lead in the Innovation & Information Technology department.

Jandra A. received a Bachelor's Degree in Computer Science and Information Technology from Asia Pacific College from 2010 to 2015. Additionally, Jandra obtained the ITIL v3 Foundation certification from AXELOS Global Best Practice in 2017.