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Venn Jude 'VJ' Francisco is a Chief Experience Officer at Metro Pacific Tollways Corporation. Prior to this, VJ held roles such as Part-time Lecturer & Mentor for Design Thinking and Business Innovation at Thames International Business School, Head of Customer Experience at JG Summit Holdings Inc., and Head of Experience Design at NuWorks Interactive Labs, Inc. With a background in Industrial Design from the University of the Philippines, VJ has a wealth of experience in user experience design, project management, and content development across various industries.