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Tracie Rivali is an experienced Customer Care Manager at Metrix Vibration, specializing in industrial vibration monitoring solutions since February 2023. Prior to this role, Tracie held various managerial positions at Emerson from May 2012 to January 2023, where responsibilities included managing multi-million dollar projects, maintaining budgets, and ensuring compliance with customer specifications. Tracie also served as Manager of Customer Service and Inside Sales at CDI Energy Products from 2009 to May 2012, driving significant revenue growth and enhancing customer satisfaction. Earlier in Tracie's career, a role as New Product Launch Manager at HP involved overseeing the New Product Introduction process for North America and facilitating training for sales and partner teams. Tracie Rivali holds a degree from LeTourneau University.