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Navina Joseph currently serves as the Head of Customer Success at Sinch MessageMedia, where responsibilities include managing a team of Customer Success Managers and driving significant improvements in product utilization and customer care. Previous experience includes serving as the Head of Customer Success at Testgrid, where Navina was accountable for a substantial portion of the company’s revenue and achieved high performance metrics. Other roles include Strategic Account Manager at Testgrid, Account Manager at Nextgen Group, Corporate Account Manager at M2 Telecommunications Group Ltd, and various technical and sales positions at Huawei, Keymile Systems, Nortel, and the Reserve Bank of Australia. Navina holds an Advanced Diploma in Business from the University of Southern Queensland.