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Magdalena Gruchalska has extensive work experience in customer success and customer service roles. Magdalena began their career at Allegro in 2011, where they worked as a Customer Service Expert for nearly a decade until September 2020. In September 2020, they joined MerXu as a Customer Success Expert. Magdalena quickly advanced to the role of Customer Success Team Leader in March 2022, demonstrating their leadership skills and ability to effectively manage a team. Magdalena's expertise in customer service and success makes their a valuable asset to any organization.

Magdalena Gruchalska attended Poznan University of Technology from 2005 to 2008, where they received their degree, Magister inżynier (Mgr inż.), in the field of study of Inżynieria materiałowa.