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James Carter is an experienced professional with extensive expertise in technical account management and project delivery across various industries. Currently serving as a Principal Technical Account Manager at Smartsheet since November 2021, James specializes in complex solutions and collaborative strategy development. Prior roles include Data Delivery Project Manager and Technology Consultant at SAP, where James designed data delivery solutions, and Software Support Manager at Iconixx Software, focusing on customer satisfaction. Additional experience spans I.T. project management, field engineering, and software implementation consulting, highlighting a strong background in technical support, project planning, and cross-functional collaboration. James holds a Bachelor of Arts in Economics from SUNY Geneseo.