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Mélanie Gosselin has over 20 years of work experience in the travel industry. Mélanie started their career as a travel agent at Just Vacations in 1999 and worked there until 2002. Mélanie then joined Merit Travel Group, where they held various positions. Mélanie started as a Senior Travel Advisor from 2002 to 2009, then became an Operations Supervisor in the Loyalty department from 2009 to 2010. Mélanie then advanced to the role of Operations Manager, responsible for the entire call center in Montreal, from 2010 to 2019. In this role, they managed a team of 16 employees, conducted job interviews, reported monthly sales to agents, evaluated team performance, and held an agency license for OPC. In September 2019, Mélanie became the Director of Operations at CIBC Rewards Call Center - Merit Loyalty Call Centre.

Mélanie Gosselin attended Collège LaSalle in Montréal from 1997 to 2000, where they obtained a Diplôme Technique de Toursime in Gestion des services de tourisme et voyages. In addition, they have received certifications including the Travel Counsellor Exam from the Travel Industry Council of Ontario and the Certificat de l'OPC pour agents de voyage- certification de Gérant from the Office de la Protection du Consommateur. Specific dates for the certifications are not provided.