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Gavin McCarthy is a Senior Technical Business Analyst at Mercury NZ, having joined the company in February 2023. Prior to this role, Gavin spent over 13 years at Air New Zealand, serving in various capacities including Chapter Lead in Site Reliability Engineering, Operations and Support Lead for Software Engineering, and Application Manager for Corporate Direct and Indirect Sales Teams. Responsibilities encompassed managing system integrity and performance for a wide range of products and applications, project management for significant upgrades and deployments, and stakeholder engagement. Gavin also demonstrated expertise in voice and IVR solutions, reporting systems, and call center operations, significantly contributing to various technology initiatives throughout the tenure at Air New Zealand.