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Jordina Benet Nadal is an experienced Customer Service Manager currently leading a team at Merck Healthcare since November 2023. Prior to this role, Jordina served as Customer Service Team Lead at Klüber Lubrication, where responsibilities included team management and technical decision-making support. Additional positions at Klüber included SAP SD Key User, focusing on system developments and incident management, as well as an Export Assistant, handling customer interactions for the Spanish market. Past experience also encompasses roles in logistics and sales support at Vila Viniteca, Grupo Ibertransit, and BOSSAUTO INNOVA S.A., along with a role as a Student Counselor at Universitat Pompeu Fabra. Jordina holds a degree in Applied Languages from Universitat Pompeu Fabra and participated in an exchange program in Business Communication at Aarhus University.