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Imran Zia has extensive experience in technical product support across various industries, currently serving in a key role at Mercans since November 2022, focusing on HR and payroll solutions. Prior to this, Imran held positions at ibex as a Product Support Analyst from May 2020 to July 2022, achieving a high resolution rate for client issues at Tier 1 & 2 support levels. Imran's career also includes a role as Product Technical Support at NETSOL Technologies Inc. between February 2019 and April 2020, where assistance was provided to major clients in the asset finance sector. Earlier experience includes serving as a Technical Support Analyst at Vodworks, managing issues across multi-node clusters and cloud services from September 2017 to February 2019. Imran holds a Bachelor's degree in Computer Science from Forman Christian College, obtained in 2017.