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Gabriel Araújo currently works as an Analista de Melhoria Contínua at Memed, where Gabriel manages changes in the CX area, conducts trainings and onboarding focused on Memed's processes and culture. Prior to this role, Gabriel worked as an Assistente de Customer Experience ll at Memed and Assistente de Customer Experience l at Mercado Livre, where Gabriel provided support to customers, analyzed opportunities for customer retention, and monitored operational metrics. Gabriel is pursuing a Bachelor's degree in Business Administration at Uninove - Universidade Nove de Julho.