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Fachry Hazmi has a diverse work experience in customer success roles. Fachry is currently the Head of Customer Success at Mekari, where they lead a team of 9 Customer Success Managers and manages customers in large and enterprise companies. Previously, Fachry worked as the Head of Customer Success at Kata.ai, where they built the framework for the Customer Success team and managed enterprise clients. Fachry also has experience as a Customer Success Manager at Nimbly Technologies, where they managed a team handling clients from various industries. Earlier in their career, Fachry worked as a Senior Associate at Capillary Technologies, filling a hybrid role in account and project management. Fachry has also worked at Mekari as a Senior Customer Success and HRIS Implementation Specialist. In their various roles, Fachry has worked with notable clients from sectors such as banking, telecommunications, retail, government, F&B, agriculture, and manufacturing.

Fachry Hazmi obtained a Bachelor's degree in Islamic Financial Management from Institut Tazkia, where they studied from 2011 to 2015.