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Djellza Gashi is an accomplished Engagement Coordinator II at Medica, specializing in telephonic outreach and case management since November 2023. With a strong background in interpretation, Djellza has served as an Albanian Interpreter for TransPerfect, CyraCom Language Solutions, and SWITS, Ltd., consistently delivering services across various sectors while emphasizing confidentiality and cultural sensitivity. Additionally, Djellza has experience as a Benefits Specialist at OneSource Virtual and a Client Specialist at Alight Solutions, where assistance was provided regarding employee benefits and HR support. Djellza's career began in patient registration and environmental services at Mercyhealth Wisconsin and Illinois, and earlier, in retail as an Apparel Sales Associate at SHOPKO STORES INC. Djellza holds a Bachelor of Arts in Psychology from the University of Wisconsin-Milwaukee, earned between 2019 and 2021.