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Ray Hippeli is an experienced Engagement Director at Medallia since September 2017, focusing on enhancing customer retention and driving organizational growth through effective customer experience practices. Previously, Ray held roles such as Director of Education & Enablement and Practice Success Lead, emphasizing the development of a robust CX program curriculum. Prior experience includes Director of Market Research at GfK, Project Manager at Lieberman Research Group, Project Director at Ipsos, and Senior Account Manager. Ray holds a degree from the University of Rhode Island and has completed MBA coursework at Clark University, alongside multiple certifications in project management and customer experience management from Medallia.