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Gillian Yeoman is an accomplished professional with extensive experience in customer success and operations management. Currently serving as Group Customer Success Manager at Mears Group PLC since March 2015, Gillian focuses on enhancing customer experience for Mears Care and Non Core Businesses. Prior to this role, Gillian held various positions at Telefónica UK, including Group Customer Success Development Manager and Seconded Senior Operations Manager, driving transformational change and improving customer satisfaction indicators. Earlier experience includes a role as Call Centre Manager at the Royal Bank of Scotland, where leadership resulted in achieving key objectives. Gillian began their career as Branch Liaison Manager at Royal Life Insurance, acting as a crucial connection to the Direct Sales Force. Educational background includes attendance at Chichele Girls School and Northampton Girls Grammar School.