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Tamara M. is currently a Senior Quality Analyst at Mercedes-Benz USA, where Tamara also holds the title of Vendor Quality Analyst and Executive Referral Manager. Prior to their role at Mercedes-Benz, Tamara worked as a Customer Care and Application Operations Manager at Synchrony Financial. Tamara M. graduated from Georgia Southern University with a Bachelor of Business Administration degree in 2003. Tamara has experience in responding to escalated customer concerns, analyzing various aspects of escalated matters, and coordinating with necessary personnel to reach resolutions.