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Jacqueline Heap, CPP, SHRM-CP, currently holds the position of Human Resources Manager at MBL (USA) Corporation, where responsibilities include customer service, payroll, benefits administration, recruiting, and management since March 2012. Prior roles at MBL included Human Resources Supervisor, Human Resources Assistant, and Payroll Clerk/Accounting Assistant, all focusing on similar HR and accounting functions. Jacqueline's previous experience includes serving as a Shift Manager at Dairy Queen, a Payroll Administrator at Builders Concrete Services LLC, and a Temporary Office Assistant at Draper and Kramer. Jacqueline earned a Bachelor of Science in Business Administration and Management from DeVry University.